Effective Date: [1/1/2025]
Welcome to Queena. Q art jewelry’s official website. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or engaging with our services.
1. Introduction
These Terms and Conditions govern your use of Queena. Q art jewelry’s website, including all services, purchases, and communications made through the platform. By continuing to browse, you agree to these terms.
Effective Date: 1/1/2025
Welcome to Queena. Q art jewelry’s official website. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or engaging with our services.
1. Introduction
These Terms and Conditions govern your use of Queena. Q art jewelry’s website, including all services, purchases, and communications made through the platform. By continuing to browse, you agree to these terms.
2. Intellectual Property
All content on this website, including but not limited to images, logos, product designs, descriptions, and trademarks, is the exclusive property of Queena. Q art jewelry and is protected under applicable copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.
3. Product Descriptions
We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations in color, size, and design may occur due to the nature of gemstones and handcrafted jewelry. Queena. Q art jewelry reserves the right to modify product details at any time without prior notice.
4. Pricing and Payment
All prices listed are in US dollar and inclusive/exclusive of applicable taxes, depending on your location. We accept payments via Visa, MasterCard, PayPal, Apple Pay. Full payment is required at the time of purchase.
5. Shipping and Delivery
We offer insured shipping to ensure the safe delivery of your purchase. Shipping times and costs will vary based on your location. Queena. Q art jewelry is not responsible for delays caused by customs or unforeseen circumstances.
6. Returns and Exchanges
Due to the bespoke and high-value nature of our jewelry, returns and exchanges are subject to our [Returns and Exchange Policy]. Please contact us within 7 days of receiving your item to request a return or exchange. Items must be in their original, unworn condition with all documentation included.
7. Warranty and Repairs
Our jewelry comes with a ten years warranty covering craftsmanship defects. The warranty does not cover wear and tear, accidental damage, or improper care. For repair services, please contact us at support@queenaqartjewelry.com.
8. Privacy Policy
Your personal information is collected, used, and protected according to our [Privacy Policy]. We are committed to safeguarding your data and ensuring its confidentiality.
9. Limitation of Liability
Queena. Q art jewelry is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the cost of the item purchased.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of California, US. Any disputes will be resolved in the courts of California.
11. Changes to the Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
• Email: support@queenaqartjewelry.com
• Phone: +1-213-292-2283
• Address: Queena. Q art jewelry’s website, including all services, purchases, and communications made through the platform. By continuing to browse, you agree to these terms.
At Queena Q Art Jewelry, we are committed to ensuring your complete satisfaction. If, for any reason, you are not entirely happy with your purchase, we offer a seamless return and exchange process.
Eligibility for Returns
1. Timeframe: Returns or exchanges must be initiated within 14 days of receiving your order.
2. Condition: Items must be returned in their original, unworn condition, with all accompanying materials, including the Certificate of Authenticity, Warranty Card, original packaging, and any related accessories.
3. Exclusions: Customized or engraved items, as well as special orders, are not eligible for return or exchange unless there is a manufacturing defect.
How to Return an Item
1. Request a Return: Contact our Customer Service team at [Insert Contact Information] to initiate your return or exchange.
2. Pre-Paid Label: We will provide a pre-paid return shipping label via email.
3. Packaging: Carefully repackage the item in its original packaging to ensure safe transit.
4. Shipping: Drop off the package at the specified courier location or schedule a pickup as instructed.
Refunds
• Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
• Refunds will be issued to the original payment method. Shipping fees (if any) are non-refundable.
Exchanges
If you wish to exchange your purchase, our team will assist you in selecting an alternative item. Any price difference will be billed or refunded accordingly.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund.
For assistance or further inquiries about returns and exchanges, please contact our team at:
• Email: [Insert Email]
• Phone: [Insert Phone Number]
Thank you for choosing Queena Q Art Jewelry. We look forward to serving you!
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